Scheduled Maintenance - June 2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 2026 - 22:00 EDT
Scheduled - We will be performing scheduled maintenance, which includes security and application patching, on Allvue environments during this window.

Some Allvue applications may experience service interruption or limited availability.

For more details, please click here
Jun 19, 2026 22:00 - Jun 21, 2026 22:00 EDT
BI Hub Under Maintenance
Corporate Accounting Under Maintenance
CRM Under Maintenance
Investor Mailing Under Maintenance
Equity Data Warehouse Under Maintenance
Cube Under Maintenance
ETL Under Maintenance
FirmView Operational
Front Office Under Maintenance
Fund Accounting Under Maintenance
Investment Accounting Under Maintenance
Investor Portal Under Maintenance
Nexius Under Maintenance
Data Distribution API Under Maintenance
Data Ingestion API Under Maintenance
Reporting Portal Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

Unresolved incident: Scheduled Maintenance - June 2026.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Investigating - Issues with Investor Mailings
Resolved - This incident has been resolved.

Summary:

-Impact: Users received an "Access Denied" error when attempting to use Post to Portal from Investor Mailing.
-Duration: June 10 17:52 US/Eastern – June 11, 2026, 11:15 AM US/Eastern.
-Resolution: The issue was a missing tenant service SAML account in the Investor Portal Owners group. Team added the missing permissions across the affected US/EU portals, and Post to Portal started working again.

If you continue to experience issues, please contact Support.
Jun 11, 11:36 EDT
Monitoring - A fix has been implemented and we are monitoring system performance.

Current status:

Impact: Minimal – the issue has been mitigated for all currently identified affected clients.
Systems are stabilizing and functionality has been restored for impacted tenants.

We will continue to monitor closely and proactively review additional tenant configurations to ensure full resolution and identify any further affected clients.

Next update: Within 2 hours
Jun 11, 11:03 EDT
Identified - We have identified an issue affecting Investor Mailing and Investor Portal integrations for a subset of clients.

Details:
- Impact: Users were unable to use the "Post to Portal" functionality from Investor Mailing and received an "Access Denied. You do not have permission to perform this action or access this resource." error.
- Root cause: A SharePoint permissions issue prevented the tenant-specific service account from accessing required Investor Portal resources.
- Mitigation: The affected tenant's SharePoint permissions have been corrected. Our team is further checking the logs to track any other affected clients in order to apply fix.

Next update: Within 30 minutes.
Jun 11, 10:41 EDT
Investigating - We are currently investigating reports of issues affecting Investor Mailings.

What we know:
- Impact: Some reports of being unable to post to portal with an "Access Denied" error.
- Affected areas: Investor Mailings

Our team is actively working to identify the root cause.

Next update: Within 2 hours
Jun 11, 10:05 EDT
Investigating - Issues with Investor Mailings
Resolved - This incident has been resolved.

Summary:

-Impact: Users received an "Access Denied" error when attempting to use Post to Portal from Investor Mailing.
-Duration: June 10 17:52 US/Eastern – June 11, 2026, 07:20 AM US/Eastern.
-Resolution: The issue was traced to missing SharePoint service-account permissions on affected Investor Portal tenants. Required permissions were restored, and functionality was validated for impacted clients.

If you continue to experience issues, please contact Support.
Jun 11, 07:51 EDT
Monitoring - A fix has been implemented, and we are monitoring system performance.

Current status:
- Impact: Minimal
- Systems are stabilizing

We will continue to monitor closely to ensure full resolution.

Next update: Within 60 Minutes
Jun 11, 07:23 EDT
Update - We have identified an issue affecting Investor Mailing and Investor Portal integrations for a subset of clients.

Details:
- Impact: Users were unable to use the "Post to Portal" functionality from Investor Mailing and received an "Access Denied. You do not have permission to perform this action or access this resource." error.
- Root cause: A SharePoint permissions issue prevented the tenant-specific service account from accessing required Investor Portal resources.
- Mitigation: The affected tenant's SharePoint permissions have been corrected. Our team is further checking the logs to track any other affected clients in order to apply fix.

Next update: Within 60 minutes.
Jun 11, 06:52 EDT
Identified - We have identified an issue affecting Investor Mailing and Investor Portal integrations for a subset of clients.

Details:
- Impact: Users were unable to use the "Post to Portal" functionality from Investor Mailing and received an "Access Denied. You do not have permission to perform this action or access this resource." error.
- Root cause: A SharePoint permissions issue prevented the tenant-specific service account from accessing required Investor Portal resources.
- Mitigation: The affected tenant's SharePoint permissions have been corrected, service has been validated as operational, and additional impacted tenants are being reviewed for similar permission issues.
We are working to implement a fix.

Next update: Within 60 minutes.
Jun 11, 05:42 EDT
Update - We are currently investigating reports of issues affecting Investor Mailing

What we know:
- Impact: Some reports of being unable to post to portal with an error of Access Denied.
- Affected areas: Investor Mailings
- Start time: June 10 17:52 US/Eastern

A workaround has been identified. User can upload the documents to Investor Portal via DCP 2.0. Investigation will continue and impacted clients should contact Support if needed.

Next update: By June 11 8:00 US/Eastern
Jun 10, 21:12 EDT
Investigating - We are currently investigating reports of issues affecting Investor Mailings.

What we know:
- Impact: Some reports of being unable to post to portal with an error of Access Denied.
- Affected areas: Investor Mailings
- Start time: June 10 17:52 US/Eastern

Our team is actively working to identify the root cause.

Next update: Within 2 hours
Jun 10, 20:17 EDT
Jun 10, 2026
Jun 9, 2026

No incidents reported.

Jun 8, 2026
Investigating - Issues with Investor Mailings
Resolved - This incident has been resolved, and Investor Mailings are now working.

Summary:
- Impact: Investor Mailings failing with a Send Grid error.
- Duration: June 8 - 14:36 to 19:00 U/Eastern.
- Resolution: Investor Mailings started working without action by Allvue. Root cause will be investigated.

If you continue to experience issues, please contact Support.
Jun 8, 19:10 EDT
Update - We are currently investigating reports of issues affecting Investor Mailing.

What we know:
- Impact: some clients are unable to send Investor Mailings with a SendGrid error
- Affected areas: Investor Mailing
- Update Time 18:14 US/Eastern June 8, 2026

Investigation is continuing, but root cause has not yet been identified.

Next update: Within 1 hour
Jun 8, 18:16 EDT
Investigating - We are currently investigating reports of issues affecting Investor Mailings.

What we know:
- Impact: Some clients are unable to send Investor Mailings with a SendGrid error
- Affected areas: Investor Mailings
- Start time: 16:36 US/Eastern June 8, 2026

Our team is actively working to identify the root cause.

Next update: Within 30 minutes
Jun 8, 17:39 EDT
Jun 7, 2026

No incidents reported.

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