All Systems Operational

BI Hub Operational
Corporate Accounting Operational
CRM Operational
Investor Mailing Operational
Equity Data Warehouse Operational
Cube Operational
ETL Operational
FirmView Operational
Front Office Operational
Fund Accounting Operational
Investment Accounting Operational
Investor Portal Operational
Nexius Operational
Data Distribution API Operational
Data Ingestion API Operational
Reporting Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Investigating - Issues with Investment Accounting
Resolved - This incident has been resolved.

Summary:
- Impact: No actions could be performed in Investment Accounting.
- Duration: 10:40 AM US/Eastern - 16:07 PM US/Eastern
- Resolution: The primary database server was in a hung state and had to be restarted by our vendor. This has been completed and all actions can be completed as expected.

If you continue to experience issues, please contact Support.
Aug 13, 16:12 EDT
Update - We are currently investigating reports of issues affecting Investment Accounting for US-based clients.

What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern

We are continuing to work with our vendor on resolving the issue with our backend database. The issue has been identified, and they are working on resolving as soon as possible.

Next update: By 16:15 US/Eastern
Aug 13, 15:47 EDT
Update - We are currently investigating reports of issues affecting Investment Accounting.

What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern

We have identified that the issue is with the backend database and we are currently working with our vendor to resolve the issue.

Next update: Within 30 minutes.
Aug 13, 15:15 EDT
Update - We are continuing to investigate this issue.
Aug 13, 15:11 EDT
Investigating - We are currently investigating reports of issues affecting Investment Accounting for US-based clients.

What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern

Our team is actively working to identify the root cause.

Next update: within 30 minutes
Aug 13, 14:44 EDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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