Investigating - Issues with Investment Accounting
Incident
Report for Allvue Systems
Resolved
This incident has been resolved.
Summary:
- Impact: No actions could be performed in Investment Accounting.
- Duration: 10:40 AM US/Eastern - 16:07 PM US/Eastern
- Resolution: The primary database server was in a hung state and had to be restarted by our vendor. This has been completed and all actions can be completed as expected.
If you continue to experience issues, please contact Support.
Summary:
- Impact: No actions could be performed in Investment Accounting.
- Duration: 10:40 AM US/Eastern - 16:07 PM US/Eastern
- Resolution: The primary database server was in a hung state and had to be restarted by our vendor. This has been completed and all actions can be completed as expected.
If you continue to experience issues, please contact Support.
Update
We are currently investigating reports of issues affecting Investment Accounting for US-based clients.
What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern
We are continuing to work with our vendor on resolving the issue with our backend database. The issue has been identified, and they are working on resolving as soon as possible.
Next update: By 16:15 US/Eastern
What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern
We are continuing to work with our vendor on resolving the issue with our backend database. The issue has been identified, and they are working on resolving as soon as possible.
Next update: By 16:15 US/Eastern
Update
We are currently investigating reports of issues affecting Investment Accounting.
What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern
We have identified that the issue is with the backend database and we are currently working with our vendor to resolve the issue.
Next update: Within 30 minutes.
What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern
We have identified that the issue is with the backend database and we are currently working with our vendor to resolve the issue.
Next update: Within 30 minutes.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating reports of issues affecting Investment Accounting for US-based clients.
What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern
Our team is actively working to identify the root cause.
Next update: within 30 minutes
What we know:
- Impact: No actions can be performed in Investment Accounting.
- Affected areas: Investment Accounting
- Start time: 13:55 US/Eastern
Our team is actively working to identify the root cause.
Next update: within 30 minutes
This incident affected: Investment Accounting.