Investigating - Issues with Investor Mailings
Incident
Report for Allvue Systems
Resolved
This incident has been resolved, and Investor Mailings are now working.
Summary:
- Impact: Investor Mailings failing with a Send Grid error.
- Duration: June 8 - 14:36 to 19:00 U/Eastern.
- Resolution: Investor Mailings started working without action by Allvue. Root cause will be investigated.
If you continue to experience issues, please contact Support.
Summary:
- Impact: Investor Mailings failing with a Send Grid error.
- Duration: June 8 - 14:36 to 19:00 U/Eastern.
- Resolution: Investor Mailings started working without action by Allvue. Root cause will be investigated.
If you continue to experience issues, please contact Support.
Update
We are currently investigating reports of issues affecting Investor Mailing.
What we know:
- Impact: some clients are unable to send Investor Mailings with a SendGrid error
- Affected areas: Investor Mailing
- Update Time 18:14 US/Eastern June 8, 2026
Investigation is continuing, but root cause has not yet been identified.
Next update: Within 1 hour
What we know:
- Impact: some clients are unable to send Investor Mailings with a SendGrid error
- Affected areas: Investor Mailing
- Update Time 18:14 US/Eastern June 8, 2026
Investigation is continuing, but root cause has not yet been identified.
Next update: Within 1 hour
Investigating
We are currently investigating reports of issues affecting Investor Mailings.
What we know:
- Impact: Some clients are unable to send Investor Mailings with a SendGrid error
- Affected areas: Investor Mailings
- Start time: 16:36 US/Eastern June 8, 2026
Our team is actively working to identify the root cause.
Next update: Within 30 minutes
What we know:
- Impact: Some clients are unable to send Investor Mailings with a SendGrid error
- Affected areas: Investor Mailings
- Start time: 16:36 US/Eastern June 8, 2026
Our team is actively working to identify the root cause.
Next update: Within 30 minutes
This incident affected: CRM (Investor Mailing).